IT Support Specialist

We are currently recruiting for an IT Support Specialist for a 6 month contract role, working for our client, a global engineering contracting firm based in South West London.

As IT Support specialist you will respond to the client's ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for our client's employees and contractors within the UK.

Job Description: 

• Provide 1st and 2nd level IT support to end users resolving hardware and software issues
• Install configure and maintain operating systems and software application
• Liaise with external providers (printing, mobile and audio services)
• Participate in IT projects like upgrades, deployments and system improvements
• Prepare relevant assets to be ready for new employees’ onboarding and life cycle
• Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy
• Manage administrative privileges, passwords and user access in line with control procedures and policies
• Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
• Manage support requests, incidents and resolutions in the ServiceNow help desk

Skills/experience required:

Education: HNC, HND or bachelor’s degree or equivalent

Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar

Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco

IT skills: MS365 , Windows and Service Now

Job Details:

Contract role - PAYE (inside IR35)

Full time - 37.5 hrs per week.  Hybrid working is possible after the first 4-6 weeks full time office based (to include some training)

Location: SW London

Rate: £20-25 per hour PAYE 

Start date: ASAP

All applicants must be eligible to work in the UK.